Cancellation Policy

What is a cancellation policy?

A cancellation policy sets out how you stop a subscription. It covers when you can cancel, how much notice you must give, which channel counts, and what happens to your fees and data afterward.

In SaaS it is rarely one page. The rules are spread across the terms of service, the auto-renewal clause, the refund policy and help center articles.

Zoom's terms of service renew plans automatically unless you give notice at least 30 days before the next term starts, through the billing portal or by email. GitHub's terms let you cancel any time in your settings, but not by email or phone, and say content is deleted within 90 days after cancellation.

Canceling is not always the same as stopping payment. HubSpot's customer terms say you may not cancel before the end of your current term.

A real change we caught

Venpo flagged that the GoDaddy refund policy now excludes most renewals. If you miss the cancellation deadline, a renewal you did not want may now be one you cannot get back.

Why it matters to you

A missed deadline usually means another full term of fees. A wrong channel can mean your notice never counted. And data you did not export can be gone once the deletion clock runs out.

What to check

Cancel in this order:

1. Find your renewal date in the order form or billing settings.
2. Work back the notice period and put the deadline in your renewal calendar.
3. Send notice of non-renewal through the channel the terms name, and keep proof.
4. Export your data before access ends. See data export and portability.
5. Get written confirmation of the end date and the final amount owed.
6. Check the last invoice and remove the card on file.

How Venpo helps

Venpo monitors your vendors' terms, refund policies and billing pages, and emails you in plain English when cancellation, renewal or refund rules change. Each vendor gets a change history, so you can see what applied when you signed.