The change

Wix updated its Terms of Use. The date at the top moved from January 5, 2026 to “Last Revised: October 22, 2026.” Two edits change what you pay: a new section 5.7 called “AI Credits,” and a longer notice period for cancelling a plan before it renews.

AI Credits are what Wix’s AI tools run on. The new section defines them as “pre-paid units redeemable solely for certain designated AI Services” and adds that they “have no cash value.”

What changed

• Credits reset every month. AI Credits “are allocated and reset monthly, regardless of whether your subscription is billed on a monthly, annual, or multi-year basis.”

• Unused credits are lost. “Unused AI Credits expire at the end of each monthly period and do not carry over to subsequent months.”

• No refunds for bad output. “Once AI Credits have been used, they cannot be returned, refunded, or reinstated.”

• The price per action is set after the fact. “Please note that the actual number of credits consumed will be calculated only after the AI action has been executed.”

• Wix can change the price. Wix may change “the number of AI Credits required for any feature, at its sole discretion.”

• Automations can stop. “If your balance reaches zero, such automated actions may be paused or failed, with or without prior notification, until additional credits are acquired.”

• Longer notice to cancel. The cancellation request should now be made “at least twenty (20) days prior to the expiration of the then-current service period.” The old text said fourteen.

An annual plan still gets its credits month by month

If you pay for a year up front, you might expect a year of AI credits to use when you need them. The new terms say otherwise. Credits are handed out each month, and whatever you do not use by the end of that month is gone.

Credits are shared across your account. They are “pooled in your User Account, allowing them to be utilized across different sites and various Services associated with your account.” So one busy site can use up the credits for all of your sites in a given month.

Wix also warns that its own usage numbers are rough: “The AI usage examples provided in our Services description are estimates only.”

You pay for the AI’s mistakes

The no-refund rule is broad. It “applies even if the resulting output contains errors, inaccuracies, omissions, bugs, hallucinations, interruptions, failures, or otherwise does not meet your expectations.” If the AI writes the wrong text for your site, or the action fails halfway, the credits it used stay spent.

This builds on a disclaimer Wix already had. Section 5.2 already said Wix does “not represent or warrant that the Output generated by the AI Services will meet your or your End Users’ needs or expectations.” What is new is that the cost of a bad result now clearly falls on you as well.

Cancel 20 days before renewal, not 14

Wix plans renew by default, and Wix charges the card on file before the new period starts. That part is not new: Wix “will attempt to automatically charge you the applicable Fees using the Stored Card, up to three (3) weeks before such renewal period commences.”

What changed is the deadline to stop it. If you bought directly from Wix, you now need to cancel at least 20 days before the period ends instead of 14. If you cancel 15 days before, as the old terms allowed, you may already be too late.

What did not change

• The money-back period stays at 14 days for a first Premium Plan purchase: you can cancel “within fourteen (14) days of having first ordered or activated such Premium Plan.” The new text no longer limits this to a plan “which is an upgrade of a free website.”

• For yearly plans, Wix still says it “will endeavor to provide you a notice prior to the renewal of such Paid Service at least thirty (30) days in advance.”

• The disclaimer on AI output in section 5.2 is the same as before.

Why this matters

Many software companies now sell AI features through credits, and the fine print decides how much those credits are really worth. Rules on expiry, refunds, and pricing per action can matter more than the headline number of credits in a plan. Website builders have been tightening refunds in other ways too: GoDaddy’s refund policy now excludes most renewals.

For a business that runs several sites on Wix, the monthly reset and the shared pool make AI spending harder to plan. Changes like this sit inside long terms, which is why it pays to monitor vendor terms of service instead of reading them once at signup.

Potential impact

If you use Wix, the update raises four practical questions:

• Do you use your AI credits each month, or do they build up and expire?

• Do any automations on your sites depend on AI credits and could stop when the balance hits zero?

• Is your plan billed yearly, and does the yearly price assume credits you will not use?

• Is there a plan you want to cancel, and is the renewal date more than 20 days away?

How Venpo detected it

Venpo monitors Wix’s Terms of Use and flagged the October 22 revision, with every inserted and deleted line marked. The record is on the Wix page on Venpo. Every quote in this article was checked against the redline and against the live terms at the time of publication.

Business outcome

Readers who see this change can plan AI use month by month and set a reminder to cancel at least 20 days before renewal, instead of paying for another period by accident. That is what continuous monitoring of vendor legal changes is for.

Key takeaway

Since October 22, 2026, Wix’s terms say AI credits reset every month even on annual plans, unused credits expire, used credits are not refunded even when the AI makes mistakes, and you must cancel at least 20 days before a plan renews.