SafetyCulture is now Mitti, and its new terms tighten billing

The change

SafetyCulture, the inspections and frontline operations platform, rebranded as Mitti on August 11, 2026. The app, the website, and the legal pages now carry the new name.

On September 21, 2026, a new version of the Mitti Terms and Conditions took effect. The page says the updates "are effective on 21 September 2026," and the previous version is archived as effective until that date. Venpo flagged the update the same day, and the redline is on the public change page.

Many of the edits replace the SafetyCulture name or move text into appendices. The ones that matter change how usage is billed, what happens when you go over a limit, and what you get when the service is down.

What changed

• Usage limits on more than users. The old terms charged for extra End Users and said certain services or features could have usage limits. The new terms say limits "may be based on: (i) type of plan; (ii) number and type of End User; (iii) use case; (iv) period or volume of use within the Subscription Term; (v) credits or other usage-based units; or (vi) other units of measure," and can be set in an Order or in the agreement itself.

• Going over a limit. If you reach or exceed a limit, Mitti may bill you for additional use, require you to buy more usage or pay overages, or "disable or degrade performance of the Services until you purchase additional usage or your usage limit or restriction resets." The old terms allowed the last two only for services or features with consumption limits.

• Unused allowances expire. A new sentence says: "Any unused allowance expires at the end of the relevant period and does not roll over."

• No reductions during the term. The terms now state: "Quantities purchased cannot be decreased during the relevant Subscription Term." The old terms already gave no refund or credit for removing users, and changes to an Order still need 30 days' written notice before the term ends.

• SLA credits. A missed uptime target used to earn an extension of 3, 7, or 15 days to your subscription, or a pro-rated credit of the same value. Now it earns 10%, 25%, or 50% of the monthly fee for the affected service, applied against a future payment "provided that your account is fully paid up, without any overdue payments or disputes." Credits cannot be transferred, and unused credits are not refunded.

• SLA coverage. The Core Services covered by the 99.9% uptime target now exclude "site sign-on or industry modules," and downtime caused by third-party services or duress alert functionality no longer counts.

• AI agents. A new sentence says: "You are responsible for appropriately supervising the actions of your Agents." The line that let you use AI output "for any legally permitted purpose" was removed.

• Liability cap. The cap now counts claims under an indemnity and claims involving all affiliates together, and it "does not limit your or your affiliates' payment obligations."

A concrete example: Sign On

Mitti's help center shows what a volume limit looks like in practice. Its Sign On pricing page, updated September 22, describes Sign On as a paid add-on to the Construction module, where one site license covers "up to 1,000 sign-ons a month" and each site has its own allowance that is never shared with other sites.

Under the new terms, going past an allowance like that can lead to extra charges or degraded service until the next period, and any unused sign-ons do not carry over. Site sign-on is also one of the features now outside the uptime commitment.

What stays the same

Several protections remain. If an update to the terms "materially reduces your rights," you can terminate within 30 days of Mitti's notice, and Mitti "will refund any prepaid, unused Fees" for the terminated services. Mitti must also tell you if it materially reduces a feature or discontinues a service without a replacement, and you can then terminate the affected services with the same refund.

The uptime target stays at 99.9% for the Premium and Enterprise plans, credits are still capped at fifteen days of Core Services a month, and claims still have to be made within 30 days of the end of the month. The new percentage credits are close in value to the old day-based ones.

Why this matters

More software is sold by usage rather than by seat, and the contract terms follow. When a vendor can set limits on almost any unit, and a limit can live in the terms rather than in your Order, the price of a plan is no longer the full picture. What happens at the limit matters as much: for frontline teams running inspections and site sign-ons, degraded service in the middle of the month is an operational problem, not only a billing one.

We have seen the same direction elsewhere, when Mixpanel added new overage fees and Mural raised its renewal uplift. Keeping track of these clauses across tools is what vendor contract monitoring is for.

Potential impact

For any team that uses Mitti, the update raises four practical questions:

• Which usage limits apply to your plan and add-ons, and are they written in your Order or only in the terms?

• What would happen to your teams on site if a limit were reached mid-month and service slowed down?

• Are you paying for allowances you do not use, which now expire each period?

• Is your account fully paid up, so that SLA credits would apply if you needed them?

A rebrand is a good moment to recheck a vendor's terms, because vendor legal changes often arrive alongside the new name.

How Venpo detected it

Venpo monitors SafetyCulture's legal pages, now published as Mitti's, as part of continuous vendor risk monitoring. On September 21, it flagged the new terms and separated the billing, SLA, and AI changes from the many edits that only replaced the old name. The redline is on the SafetyCulture change page, and every monitored document is listed on the SafetyCulture vendor profile.

Business outcome

Teams that track SafetyCulture knew on the day the terms took effect that limits could now apply to almost any unit and that unused allowances would expire. That leaves time to check which limits apply, adjust what they buy, and decide whether to use the 30-day termination right while it still applies. The alternative is finding out at the first degraded day or the first overage invoice.

Key takeaway

SafetyCulture's move to Mitti came with terms that let usage limits apply to almost any unit, make unused allowances expire, and tie SLA credits to a fully paid account. When a vendor changes its name, automated monitoring makes sure the contract changes that come with it are not lost in the rebrand.