Mural's renewals can now go up 5% a year instead of 3%

The change

Mural's Main Services Agreement is the contract behind Mural's Order Forms, the signed purchases used by business and enterprise customers. On September 23, 2026, Venpo detected a change to one number in its renewal section.

The sentence used to say per-unit pricing at renewal "will increase by up to 3%." It now says "up to 5%." Nothing else in the agreement changed, and the page still shows an effective date of March 7, 2023. The redline is on the public change page.

What changed

The full sentence now reads: "The per-unit pricing during any Renewal Term (including true-ups) will increase by up to 5% above the applicable pricing in the prior term, unless Mural provides you notice of different pricing at least 30 days prior to the applicable renewal term."

Three details in that sentence matter as much as the number:

• It applies to true-ups. Seats added during the year are priced with the same uplift, not only the seats you started with.

• 5% is a default, not a ceiling. The "unless" clause lets Mural set different pricing with 30 days' notice, and the sentence does not limit how different that pricing can be.

• It compounds. Each renewal starts from the prior term's price, so the increases stack year after year.

What 2 extra points add up to

Two percentage points sounds small. Here is what it means over three annual renewals on a $20,000 contract, if the full default increase is applied each time:

• At 3%: the yearly price reaches about $21,850, and the three renewals cost about $3,700 more in total than staying at $20,000.

• At 5%: the yearly price reaches about $23,150, and the three renewals cost about $6,200 more in total.

The difference is roughly $2,500 over three years on a single tool, before any extra seats. For a company with several vendors using the same kind of renewal clause, those points add up quickly.

The notice and the cancellation deadline land on the same day

The same section says subscriptions renew automatically for another year unless either side gives notice of non-renewal "at least 30 days before the end" of the term. The notice of different pricing also has to arrive "at least 30 days prior" to the renewal.

That means a price notice can arrive on the last day you are able to cancel. If it arrives at the deadline, there is no time left to compare alternatives or negotiate before the renewal locks in.

What did not change

Several rules stay the same. Renewal terms are still one year at a time. The agreement still says any change to it "will only be effective if executed in a written amendment signed by" both parties, and the Order Form takes precedence over the agreement, which is where a negotiated cap would live. Self-serve customers who buy online are covered by Mural's separate Terms of Service, not this agreement.

One existing rule deserves attention alongside the new number: if you reduce the number of seats at renewal, the agreement says pricing is reset "without regard to the prior term's per-unit pricing." Cutting seats to save money can remove the protection of your current rate.

Why this matters

Renewal uplift clauses are one of the most common ways SaaS costs rise without anyone deciding to spend more. They sit in a paragraph most teams read once, at signing, and the number in that paragraph can change later. Mural's page also shows the same effective date as before, so a quick check of the date would not reveal that anything changed.

Price terms have been moving across vendors, as we saw when DigitalOcean made prices self-updating and Mixpanel added new overage fees. Catching them before renewal is what continuous vendor contract monitoring is for.

Potential impact

For a SaaS company on a Mural Order Form, the update raises four practical questions:

• When is your next Mural renewal, and when does the 30-day non-renewal window close?

• Does your Order Form set its own renewal cap, or does it rely on the agreement's default?

• Are you planning to reduce seats, which would reset your per-unit price?

• Does your budget for next year assume a 3% increase for Mural?

The same checks apply to every vendor with automatic renewals, which is why monitoring vendor terms of service pays off at renewal time.

How Venpo detected it

Venpo monitors Mural's legal pages as part of continuous vendor risk monitoring. On September 23, it flagged the one-number change in the renewal section, even though the agreement's effective date and the rest of the text stayed the same. The redline is on the Mural change page, and every monitored Mural document is listed on the Mural vendor profile.

Business outcome

Teams that track Mural got a plain-English note about the new default, with the full renewal sentence and the notice timing explained. That leaves time to check the Order Form, update next year's budget, and negotiate a fixed cap before the 30-day window closes. The alternative is seeing the new number for the first time on the renewal invoice.

Key takeaway

Mural changed one number in its renewal clause, from 3% to 5%, on a page that still carries its 2023 effective date, and the clause still lets Mural set different pricing with 30 days' notice. One-number changes are the easiest to miss, which is why automated monitoring compares every word, not just the date at the top.