The change

Retool rewrote its Master Subscription Agreement, the contract for customers on the Enterprise plan, and its Customer Terms of Service for the Free, Team, and Business plans. Venpo detected both updates on October 30, 2026. Neither page shows a revision date.

Retool is a platform for building internal tools, and it now includes AI that writes apps from plain-language instructions. Both documents gained a new section on this, “AI-Powered Building,” which used to live in a separate AI Terms document.

What changed

• The no-training section is gone. The old Enterprise contract had a section called “No Model Training.” The new contract has no section like it.

• A wider license to your content. Retool may now use “User Content, Customer Data, and Custom Apps” to “provide, maintain, secure, improve, and update the Retool Platform, including to generate Responses and improve the relevance of Responses to User Prompts.”

• Prompts and answers are covered. Your prompts and the AI’s answers together now count as “User Content,” so the license above applies to them.

• Usage data can develop the product. Retool may analyze Usage Information “to operate, maintain, secure, improve, and develop the Retool Platform.” The old text said it was “for purposes of improving the Retool Platform.”

• Auto-renewal by default. Subscriptions “will automatically renew for the same period as the renewing Subscription Term,” unless notice is given “at least 30 days before such renewal.”

• AI output is your risk. Responses “may (a) be incomplete, inaccurate, misleading, or inconsistent; (b) contain bugs, errors, or defects.”

What the old promise said

The removed section read in full: “Retool will maintain contractual agreements with Retool’s AI model providers that prohibit such providers from using Customer Data for their own model training or fine-tuning purposes. Retool will not use Customer Data to train or fine-tune Retool’s own artificial intelligence models, except as expressly set forth in the AI Terms with respect to Customer Materials.”

The first half survives in the new contract. Retool still “will maintain agreements with the providers of Retool-Managed Models that prohibit such providers from using User Content and Customer Data for their own model training or fine-tuning purposes.” So the AI companies Retool works with are still barred from training on your data.

The second half, Retool’s promise about its own models, is not in the new text. The new contract does not say Retool will train its own models on your data. It simply no longer says it won’t, and it adds a license to use your prompts, data, and apps to improve the platform and its AI answers.

Renewals now run on a 30-day clock

The old Enterprise contract left renewal to each order form: “Subscriptions to the Retool Platform will renew as described in the applicable Order Form.” The new contract sets a default. Unless your order form says otherwise, the subscription renews for the same length as the current term, and stopping it takes written notice “at least 30 days before such renewal.”

Checking AI output is your job

The new AI section lists what can go wrong with Retool’s AI answers and puts the checking on you. “Customer is solely responsible for evaluating, testing, and validating output before relying on, approving, using, or deploying such output, including in production environments.” The Customer Terms of Service for the Free, Team, and Business plans now include the same section.

What did not change

• Retool’s AI model providers are still contractually barred from training on your data.

• You still have 30 days after the contract ends to ask for your data: “For up to thirty (30) days past termination of this Agreement, Customer may request Retool to provide a copy of Customer Data still stored by Retool.”

• Late payments still carry interest of “1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower.”

Why this matters

Promises about AI training are often the first lines to change when a vendor adds AI features. Lovable now trains its AI on your prompts and code by default, and Articulate’s AI training promise now covers only generative models. Retool’s case is quieter: no new training right is announced, but the written promise is gone.

Retool apps often connect straight to company databases, so the data that flows through them can be sensitive. A missing sentence is easy to overlook when a contract is rewritten from top to bottom, which is why it pays to monitor vendor terms of service and compare each version line by line.

Potential impact

If your company uses Retool, the update raises four practical questions:

• Does your order form or security review rely on the old “No Model Training” section?

• Do you want a written statement from Retool that it will not train its own models on your data?

• Does your order form set its own renewal terms, or does the new 30-day default apply?

• Who on your team checks AI-built apps before they reach production?

How Venpo detected it

Venpo monitors Retool’s legal pages and flagged both rewrites on October 30, 2026, with every inserted and deleted line marked. The record is on the Retool page on Venpo. Every quote in this article was checked against the redlines and against the live pages at the time of publication.

Business outcome

Teams that see this change can ask Retool for a written answer on AI training and plan the renewal decision 30 days ahead, while they still have leverage. That is what continuous monitoring of vendor legal changes is for.

Key takeaway

Since October 30, 2026, Retool’s Enterprise contract no longer promises that Retool will not train its own AI on customer data, gives Retool a license to use your prompts and data to improve its AI answers, and renews automatically unless you give 30 days’ notice.