Zendesk subprocessors
Every party Zendesk names in its own subprocessor list and DPA annexes. Nothing here is inferred from traffic or page scripts.
SUBPROCESSOR GRAPH
Explore the next levels
See how Zendesk's declared subprocessors connect, level by level.
All declared parties, A–Z
The list as it stood on the last read.
| Subprocessor | Stated purpose |
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Provides search and data analytics functionality. |
Amazon Web Services, Inc.
aws.amazon.com
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Cloud Service Provider |
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Amazon Web Services, Inc.
aws.amazon.com
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Cloud Service Provider for All Services |
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Provides hosting and inference infrastructure for open-weight AI models. |
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Provides text to speech generation for Forethought AI Agents Solve Voice. |
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Provides the marketing data engine used for the Reach functionality available in Zendesk Sell. |
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Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. |
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Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through. |
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Provides voice channel infrastructure. |
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Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. |
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Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts. |
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Provides generative artificial intelligence and natural language processing services. |
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Provides hosting and inference infrastructure for open-weight AI models. |
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Provides natural language processing services for voice-related features. |
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Supports analytics functionality in Insights. |
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Cloud Service Provider for Zendesk QA, AI agents |
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Supports translation functionality available to Agents, analytics dashboards and features, user authorization within Zendesk WFM, and generative artificial intelligence and natural language processing services. |
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Provides logging and observability functionality. |
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Provides hosting and inference infrastructure for open-weight AI models. |
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Supports email filtering and security services. |
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Hosts large language models used to provide generative artificial intelligence and natural language processing services. |
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Provides generative artificial intelligence and natural language processing services. |
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Provides scalable database services used to host select Service Data. |
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Provides generative artificial intelligence and natural language processing services. |
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Supports live event handling and messaging services for system-wide notifications. |
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Provides email campaign services used to send notification emails and dashboards to Agents and End-Users. |
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Provides cross-platform error monitoring and reporting services. |
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Provides data warehouse and analytics services and supports advanced Analytics Functionality. |
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Supports telecommunication and messaging functionality, including telecommunication infrastructure. |
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Provides integration infrastructure platform services |
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50 declared subprocessors
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