Changes→Zendesk→Supplemental terms: Zendesk's service-specific terms – Zendesk help
Supplemental terms: Zendesk's service-specific terms – Zendesk help
Changed
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2 changes need your attentionChanges that may affect your rights or add new obligations.
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1 change in your favorImproved clarity, better protections, or expanded rights.
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1 minor changeFormatting, typos, or clarifications with no material impact.
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AI App Builder apps are your responsibility
Applications developed using the AI-powered App Builder are not Services under the Agreement. Customer, and not Zendesk is responsible for ensuring the application's functionality for Customer's purpose(s) and compliance with applicable law.
BadChanges that may affect your rights or add new obligations.Customer risk shifts to app functionality and legal compliance when using the AI-powered App Builder.
3 MORE REDLINES IN THIS UPDATE
§ 4.3 Subprocessor disclosure window
Notification window for new subprocessors reduced from 30 days to 7 days, limiting customer review time before changes take effect.
§ 8.1 Output ownership and licensing
Model output ownership clarified: vendor retains a perpetual license to use customer prompts and outputs for safety research.
