xmatters.com
Every change Venpo has recorded in xmatters.com's public terms, privacy policies and subprocessor lists – each one linked to the document version it came from.
Change activity
Recorded changes per month, last 24 months
What changed, and what it meant
Each entry is a diff between two stored versions of a document, marked by whether it weakened, improved or left the customer position unchanged.
xmatters.com Subprocessors
Parties xmatters.com declares in its own subprocessor list and DPA annexes. Nothing here is inferred from traffic or page scripts.
| Subprocessor | Stated purpose |
|---|---|
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Alvaria is a primary provider of voice notifications for service delivery |
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Development projects and service management |
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GCP provides hosting infrastructure for xMatters software. This includes, but is not limited to virtual machines, container clusters and virtualized networking. |
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Infobip is the secondary provider to deliver SMS notifications to users of the xMatters platform |
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Mailgun is a primary provider of email notifications to users of the xMatters platform |
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Twilio is our primary provider of voice conferencing and SMS services to users of the xMatters platform, and secondary provider of voice notifications. Twilio’s service redundancy allows it to failover to their own alternative data centers. |
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Twilio (SendGrid) is our primary and secondary provider of inbound integrations via the ‘Email Initiation’ service. It is also our secondary provider of email notifications. Twilio’s service redundancy allows it to failover to their own alternative data centers. |
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Zendesk is used to track and communicate all customer interaction with the technical support team. Publishing external knowledgebase articles for customers to view and manage content. Manage internal incident handling. Provisioning new and current customers. Manage customer access requests. |
Explore the next levels
See how xmatters.com's declared subprocessors connect, level by level.
The documents behind the timeline
Venpo re-reads each of these on a schedule and keeps every version. When one moves, it becomes an entry in the timeline above.
FAQs
Where does this come from?
xmatters.com's own published pages: privacy policies, terms, DPA annexes and the subprocessor list. Nothing on this page is inferred from network traffic or page scripts, and nothing is supplied by xmatters.com directly.
How often are the documents read?
Every monitored document is re-read on a schedule, and each fetch is stored as a dated version. The page as it existed on any given date is retained, so a change can always be traced back to the two versions it sits between.
What counts as a change?
A difference between two stored versions that alters meaning. Reformatting, reordering and typographic fixes are recorded but not surfaced as entries in the timeline.
What do the three counts on each row mean?
They are the clauses that weakened the customer position, the clauses that improved it, and the ones that changed without shifting it either way – read off the redline for that version.
Can I be told when something changes?
Yes. Tracking a vendor sends the redline the day a document moves, along with a plain-language summary of what it changed. The first vendor is free.
Is Venpo affiliated with xmatters.com?
No. Venpo reads publicly published documents and records what changed in them. xmatters.com is not involved in producing this page.