telnyx.com subprocessors
Every party telnyx.com names in its own subprocessor list and DPA annexes. Nothing here is inferred from traffic or page scripts.
SUBPROCESSOR GRAPH
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See how telnyx.com's declared subprocessors connect, level by level.
All declared parties, A–Z
The list as it stood on the last read.
| Subprocessor | Stated purpose |
|---|---|
Amazon Web Services, Inc.
aws.amazon.com
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Cloud hosting for applications and messaging; S3 storage of call detail records and recordings; Polly speech synthesis for AI features. |
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Financial and accounting services for the management of the company's finances; personal data processed could include employee payroll information, vendor payment data, and other financial data. |
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Large language models for enabled AI features. Processes prompts, transcripts and generated responses that may contain personal data. |
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Software used for managing product development, tracking issues, and organizing tasks; personal data processed could include employee names, email addresses, and content related to project management and product development. |
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Bill.com is used for managing accounts payable and receivable; personal data processed could include vendor and client payment data, bank account information, and related transaction details. |
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Speech synthesis and voice cloning for enabled AI features, including Voice Designer. Processes submitted text, voice samples and generated audio that may contain personal data. |
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Enrichment of customer profiles using public and proprietary data sources; personal data processed could include names, email addresses, job titles, social media profiles, and company information. |
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Provision of CDN, DDoS protection, and Internet security services; data processed could include web traffic data and potentially personal data of website visitors, such as IP addresses and user agent strings. |
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Real-time transcription for enabled AI features. Processes submitted audio and resulting transcripts that may contain personal data. |
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GPU infrastructure hosting Telnyx-managed model serving. Processes customer inputs and outputs that may contain personal data. This entry covers infrastructure hosting. |
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Infrastructure for Edge Compute runtime and storage, and GPU workloads for voice cloning and design. Data may include customer workload data, submitted text, voice samples and generated audio. |
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Software used for digitally signing documents; personal data processed could include names, email addresses, signatures, and content of documents requiring signature. |
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BI & analytics, processing and visualization of business data. |
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Cloud storage for file sharing and collaboration; personal data processed could include names, email addresses, and any data contained in files stored on Dropbox. |
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Dwolla is used as a payment platform for business transactions; personal data processed could include names, financial data, transaction data, bank account information, and payment details. |
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Speech synthesis and voice generation for enabled AI features. Processes submitted text and associated audio that may contain personal data. |
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Cloud infrastructure and backend hosting, including storage of call detail reports, call recordings, voice samples, database backups and snapshots. Data may include communications content, call metadata and personal data contained in hosted databases. |
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Network interconnections. Colocation data center services. |
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Software used for understanding customer interactions with digital platforms; personal data processed could include website visitor behavior, IP addresses, and potentially identifiable information captured during website interactions. |
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Cloud speech recognition and text-to-speech for Voice API and AI features; email, document storage, calendars and advertising. |
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Large language model inference for enabled AI features. Processes prompts, text and generated responses that may contain personal data. |
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Arabic voice AI in an on-premises deployment; incidental access for support and diagnostics only. Data accessible for these purposes may include recordings and transcripts. |
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Infrastructure hosting large language model, embedding and voice workloads. Processes customer text, prompts, audio and model outputs that may contain personal data. |
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Public cloud hosting of messaging platform, including signal and message processing. Storage of message content and records of communications (Dispatch API). |
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Management of customer communications and support via live chat and automated messaging; personal data processed could include names, email addresses, usage data, and content of communications. |
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Service used for sending, receiving, and tracking transactional emails via API; personal data processed could include names, email addresses, and email content. |
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Automation and management of marketing campaigns; personal data processed could include names, email addresses, browsing data, and interaction with marketing materials. |
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Integration and synchronization of data between business systems. Processes personal data contained in records transmitted through the configured integrations. |
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Azure infrastructure hosting, backups, logging and monitoring; Azure speech synthesis for AI features; Microsoft Advertising. |
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Speech synthesis for enabled AI features. Processes submitted text and generated audio that may contain personal data. |
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Service used for verifying identities of customers; personal data processed could include names, addresses, identification document information, and facial biometrics. |
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Large language models and Whisper speech recognition for enabled AI features. Processes submitted text, prompts, audio, transcripts and generated responses that may contain personal data. |
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Secure payment processing services; processing of personal financial data, such as credit card details, for Telnyx's customers during transaction processing. |
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Plaid is used to connect with users' bank accounts to verify account holder’s information, authenticate accounts, and facilitate transactions. Personal data processed could include names, financial data, bank account information, and transaction details. |
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Protection against email-based threats and ensuring compliance; personal data processed could include names, email addresses, and email content. |
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Infrastructure hosting Telnyx-managed inference workloads. Processes model inputs and outputs, including prompts and generated responses that may contain customer personal data. |
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CRM for managing customer interactions; personal data processed could include customer names, contact information, purchase history, and communications with Telnyx and within the Slack platform + Software used for inter-team communication and collaboration. |
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Salesloft is used as a sales engagement platform to help teams set and execute on sales strategies; personal data processed could include names, email addresses, contact history, and interaction data of potential and existing customers. |
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Used for financial reporting, analysis, and forecasting, providing key financial insights and future projections for the business. Personal data processed could include financial performance data, accounting data, business metrics, and other data necessary for financial analysis and forecast generation. |
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Identity verification and fraud prevention APIs. Processes contact information and identity attributes submitted through Telnyx identity and lookup APIs. |
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Collection, consolidation, and management of customer data from multiple sources; personal data processed could include names, email addresses, usage data, and browsing behavior. |
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Infrastructure hosting large language model and embedding workloads. Processes text, prompts and embedding inputs and outputs that may contain customer personal data. |
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Accounting software used for managing company's financial data; personal data processed could include employee payroll information, vendor payment data, and other financial data. |
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Vic.ai is used for automating accounting tasks using artificial intelligence; personal data processed could include financial data, invoice data, employee payroll information, and vendor payment data. |
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Automation tool used to connect different business applications; personal data processed could include names, email addresses, and any data transferred between connected apps. |
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Management of customer support tickets and communications; personal data processed could include names, email addresses, phone numbers, and content of support communications. |
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Infrastructure supporting Edge Compute messaging, proxy services and actor-state databases. Processes customer data transmitted or stored by the hosted workloads. |
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Software used for video meetings, webinars, and collaborative work; personal data processed could include employee names, email addresses, video and audio content, and meeting metadata. |
48 declared subprocessors
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