The contract no longer promises an incident-response team

Splunk has an incident response plan (the Splunk Incident Response Framework or SIRF) and team to assess, respond, contain and remediate (as appropriate) identified security issues, regardless of their nature (e.g., physical, cyber, product). Splunk reviews and updates the SIRF annually to reflect emerging risks and "lessons learned."
Bad Changes that may affect your rights or add new obligations. Customers lose an explicit assurance that a named incident-response team will assess, contain, and remediate security issues.
10 MORE REDLINES IN THIS UPDATE