Contentful AI Terms of Service | Contentful

Changed November 10, 2026 ·

Paid customers lose the ban on using Customer AI Content to improve services

Contentful will not use your Customer AI Content to ~~develop or improve the Subscription Services, including~~train any underlying generative AI models unless you provide affirmative opt-in consent. Contentful may access Customer AI Content for the following purposes and you instruct Contentful to process Customer AI Content for such purposes:

Customer AI Content can be used for service improvement and R&D; model training still needs opt-in.

3 MORE REDLINES IN THIS UPDATE

§ 4.3 Subprocessor disclosure window

Notification window for new subprocessors reduced from 30 days to 7 days, limiting customer review time before changes take effect.

§ 8.1 Output ownership and licensing

Model output ownership clarified: vendor retains a perpetual license to use customer prompts and outputs for safety research.

See the full redlines

Contentful AI Terms of Service | Contentful

Paid customers lose the ban on using Customer AI Content to improve services

See all 4 redlines and the full impact analysis.