AirCall subprocessors
Every party AirCall names in its own subprocessor list and DPA annexes. Nothing here is inferred from traffic or page scripts.
SUBPROCESSOR GRAPH
Explore the next levels
See how AirCall's declared subprocessors connect, level by level.
All declared parties, A–Z
The list as it stood on the last read.
| Subprocessor | Stated purpose |
|---|---|
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The intra-group Subprocessors are engaged in the processing activities within the provision of Aircall’s product and services. |
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The intra-group Subprocessors are engaged in the processing activities within the provision of Aircall’s product and services. |
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The intra-group Subprocessors are engaged in the processing activities within the provision of Aircall’s product and services. |
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The intra-group Subprocessors are engaged in the processing activities within the provision of Aircall’s product and services. |
Amazon Web Services, Inc.
aws.amazon.com
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Hosting of all data in Aircall product. |
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Generation of transcription from call recordings |
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Ticketing, chatbot systems for assistance (Zendesk, Atlassian and Intercom), and support agents (PartnerHero). |
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Provision of inputs for AI Voice Agent |
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Data analytics and data processing services. ClickHouse provides database and data processing infrastructure used to analyze platform metrics and operational usage data. |
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Monitoring for provided services/security purposes. |
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Generation of transcription from call recordings |
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Provision of inputs for AI Voice Agent |
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Retrieval and processing of customer provided source data to support customer created knowledge base within the Aircall product. |
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Data visualization and sync. |
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Ticketing, chatbot systems for assistance (Zendesk, Atlassian and Intercom), and support agents (PartnerHero). |
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Generation of conversation insights (Call summarisation, Key topics list, Talk ratio etc.) from voice transcriptions. Provision of inputs for AI Voice Agent |
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Ticketing, chatbot systems for assistance (Zendesk, Atlassian and Intercom), and support agents (PartnerHero). |
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Storage and retrieval of vector embeddings to support AI-powered search and the customer knowledge base within the Aircall product. |
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Data visualization and sync. |
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Call authentication/verification, call security and call-routing control. |
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Data visualization and sync. |
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Data visualization and sync. Startree is engaged in providing real time call data tracking. |
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Voice transmission services. |
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Ticketing, chatbot systems for assistance (Zendesk, Atlassian and Intercom), and support agents (PartnerHero). |
24 declared subprocessors
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